WORKFORCE OPERATIONS
& DISPATCH
Keeping Canada’s supply chain moving by matching labour supply with cargo demand
Efficient Dispatch for Seamless Operations
We help put the right hands on deck
For 365 days a year, over 24 hours and 3 times a day, the 91ͬ־ is responsible for dispatching up to 1,500 job requests to ports in Vancouver and Squamish out of the 91ͬ־’s Dispatch Centre located in Vancouver, B.C. Our dispatch process ensures the right personnel are selected and deployed to efficiently meet our members’ labour needs and optimize waterfront operations to support all sectors including but not limited to bulk, break bulk, grain, container and cruise general cargo.
Right Training
Comprehensive Skills Training
Our comprehensive training programs equip workers with the skills they need to perform waterfront operations safely and efficiently.
Right Worker
Ensuring the Perfect Match
Accurate forecasting and precise dispatch ensures the right workers with the required skills are matched with members’ needs.
Right Job
Fulfilling the Required Roles
We match workers with the necessary skills and training to jobs across the waterfront, through efficient dispatch to member terminal sites.
Just-in-Time Workforce
Efficient Dispatch and Real-Time Work Information
The waterfront operates with an elect-to-work workforce, where longshore workers are able to choose when they want to make themselves available to work. Through long-range forecasting, the 91ͬ־’s Dispatch team work with the ILWU business agents to provide a just-in-time workforce by anticipating member needs and matching available labour with the required jobs.
A computerized call-out system ensures positions are filled quickly, providing real-time updates and advance work information on new job positions through an interactive voice response system and web portal.
Streamlined Dispatch Process
Receive and Process Orders
The Dispatch Centre receives labour orders from member companies and processes them according to cargo needs and related ratings requirements.
Match and Inform Workers
The system matches available workers with job requirements and informs them of opportunities via an automated call-out system.
Dispatch Workers Efficiently
Up to 1,500 workers can be dispatched across three shifts throughout the day, filling positions within 30 minutes every day, 365 days a year.
Provide Work Information
Through the use of advanced technology and data the Dispatch Team monitors demand requirements to ensure that employees can be efficiently matched as required, while ensuring workers are informed and prepared for each shift.
Data Powered Dispatch
Making Data Driven Decisions
Ensuring efficient and effective daily dispatch of labour cannot happen without utilizing advanced data analytics and processes. The 91ͬ־’s Dispatch team works closely with our Data Analytics department to forecast labour demands and ensure timely and accessible work information.
Using innovative data analytics, the 91ͬ־ can forecast vessels six weeks in advance – informing everything from long term workforce planning to daily fulfillment of labour requests.
My91ͬ־: A Gateway to Port Operations
Personalized Access for Waterfront Workers
Ensuring real-time access to work information and job requirements on the waterfront is critical to keeping B.C.’s ports moving.
The 91ͬ־ is responsible for providing the Vancouver longshore workforce with My91ͬ־ – a digital platform that streamlines access to vital work information, resources and services. This personalized online dashboard is where the workforce can manage their schedules, access training, and work information. Centralizing key information effectively keeps workers connected to the right information, so the right job is filled at the right time to the right terminal site.
Workers can view the current dispatch and declare availability at the My91ͬ־ portal. Password required to access.